Jan Triplett – Page 8

Why Lefties Make Better Salespeople

January 10, 2011 By Jan Triplett 4 Comments

Left-handers rule!

My brother gave me a copy of A Left-Handed History of the World by Ed Wright for Christmas. As my husband, Daniel, said, that’s much better than a previous gift of 101 Uses for a Dead Cat by Simon Bond. Others found it amusing, as a cat lover, I did not.

I am left-handed. It was interesting to read about other prominent lefties. Some of my favorites include: Queen Victoria, Charlie Chaplin, Michelangelo, Leonardo da Vinci, Madame Curie, Henry Ford, Ramses the Great, and Joan of Arc. Several US presidents (Reagan, Ford, George W. Bush, and Clinton) were on the left – when it comes to hands at least. [Read more…]

10 Ways You Can Be a Platinum Customer™

November 17, 2010 By Jan Triplett Leave a Comment

Upper Crust Bakery — Austin’s finest!

I love Upper Crust Bakery on Burnet Road in Austin. Great birthday cakes, eclairs and great service. They always know what I want and make me feel special. A few weeks ago, one of their terrific staff told me I was a great customer. Wow!

That got me thinking. What can customers do to give great “business service”? This would help businesses have better sales and create more Platinum Customers™. It’s just what our economy needs: all of us to play a positive role and take responsibility. [Read more…]

Scary Business

November 5, 2010 By Jan Triplett 1 Comment

I was just interviewed by Patricia Rogers of the Austin Business Journal . Ms. Rogers is the List Director for ABJ, writes the Growth Strategies and does some wonderful profiles. She asked me a lot of good questions and I learned something about her. She’s from Houston, we share a love of animals especially horses, and, luckily for Austin, she didn’t follow the advice of her uncle to stay out of journalism (he was a journalist in Houston).

What’s your scariest business moment. Mine? No one would show for a seminar I was giving. Photo from Flickr by Aunt Owwee

One question she didn’t ask was about a scary moment in business. Mine was scary and the most fun. Last March I did a program for SXSW “Networking for Introverts”. Why was I concerned? What if no one showed up? That didn’t happen. As a matter of fact the room was full to overflowing.

I wondered if they would participate. Not good for a speaker when everyone is silent. No worries here either. I found that if you give an introvert an opportunity to talk, they’ll take it. They came up with good comments and questions. It was a blast that I wish I could repeat. [Read more…]

Why Independent Businesses Must Do More Than Donate

October 25, 2010 By Jan Triplett Leave a Comment

RG4N worked to keep Austin Neighborhood & Small Independent Business friendly.

Next month, it will be four years since I became the Business Liaison Chair for Responsible Growth for Northcross (RG4N).

I chose to get involved because I am a business owner, a small business activist and I live and work in the area.

Last night was the VIP opening of the more neighborhood-sized WalMart on Anderson Lane in Austin, Texas. The RG4N board was invited and several of us went including the original President, Paige Hill.

Our efforts to stop the supercenter were not about size as much as about the impact of that size. That impact includes traffic, litter, security, safety issues for those with disabilities, crime, air and water quality. It was also about the impact on locally owned stores that do not fare well with a big box, especially a WalMart, nearby. [Read more…]

How can you have a breakthrough in business every day?

October 1, 2010 By Jan Triplett 2 Comments

Breakthroughs call for fireworks. Photo from Flickr.com by Beverly & Pack.c

There’s nothing better than to have a “Eureka” moment when you own a business. You struggle and come at the problem from different angles and all of a sudden there’s a “flash” and a “pop” and it all fits nicely in place.

When this happens to you, do you:

Breathe a sigh of relief?
Jump for joy?
Clap your hands?
Slap the back of the nearest “ole fella” whether you know them or not, whether they have played any part in this or not?
Just go back to slugging it out on the next problem?

I hope you do 1-4 because breakthroughs, no matter how small, deserve a “hurrah”. [Read more…]

Prospects Should Be Courteous

September 25, 2010 By Jan Triplett 2 Comments

I invited a business owner to come and talk to me about where he wanted to go with his business. I thought from what he told me about his concept that I might be able to help with his business vision and provide strategy that would get him the sales he wanted.

He accepted and he and his partners came — or most of them did.

Within a few minutes of starting our meeting, one of his partners began to get cell phone calls all of which he took. I consider that rude.

I deal only with small business owners. I know that calls can be critical and that owners feel they have to wear all the hats at first and do everything. I don’t mind if they need to take a short call or deal with an emergency.

However, if they are expecting an important call, then it would be courteous to let me know when we begin. I also think if the call is important enough to interrupt our meeting for some time, they should be courteous of my time and just reschedule. Things happen. I respect that. [Read more…]

Getting Real About Who’s a Small Business

September 23, 2010 By Jan Triplett Leave a Comment

I’ve said for years there’s a problem. The issue of the Bush tax cuts just points this out in spades.

I saw Keith Olbermann’s Countdown program, “Small in Name Only” on MSNBC on September 22, 2010, about the “kooky” (their word not mine) definition of small business. It isn’t weird, it’s just flexible as the Small Business Act intended it to be. Maybe it needs work. I certainly think so.

This is what the SBA (Small Business Administration) says on the FAQs page of their website. You can check me out on this.

“Size standards define the maximum size that a firm, including all of its affiliates, may be to participate in federal government programs that are reserved for small businesses. The Small Business Act states that in determining what constitutes a small business, the definition will vary from industry to industry to reflect industry differences accurately.” [Read more…]

State of Texas Small Business Survey

September 11, 2010 By Jan Triplett Leave a Comment

No ivory tower wanted here. Instead let’s tell them like it is!

I have been asked to testify before the Texas Senate’s Economic Development Committee about our small business climate. I have my own observations from my clients but I would like input from other business owners and hope you will make sure I have the best information to give them about what we want and need.

I have put together a 10 question survey. Click here to take survey. This is your chance to be heard.

Thank you and please respond before Sept. 15. I will post what happens at the hearing so check back.

Special thanks to Jules Says and Julie Gomoll for helping me with the technology to do this. And I want to thank Will Newton, Executive Director of National Federation of Independent Business in Texas for asking me to do this and Senator Mike Jackson (District 11) for requesting this information for his committee.

Here’s to our success!

Austin Small Business Summit, Now What?

August 11, 2010 By Jan Triplett Leave a Comment

Austin City Manager Marc Ott

I wrote a post in April about Austin’s March Small Business Summit.

I have not seen City Manager Marc Ott’s proposed budget. I am curious to see if he followed Council’s directive and included anything about how the City will try to address the needs and wants expressed by the 40 business representatives that were part of the original Summit.

According to the resolution that passed in June, Ott has 120 days to come back to Council with a report and policy recommendations to enhance the City’s effort to facilitate growth of locally-owned businesses.

That means there may be nothing in the budget. If his budget passes, it looks like it will mean higher sales and property taxes (and they wonder why we aren’t hiring or buying). [Read more…]

The Networker Magazine Remembered: Overtime Roach Article Reprised

August 3, 2010 By Jan Triplett Leave a Comment

Austin, Texas’ small business and entrepreneurial history is long and full. There were special support meetings called “Satellite Network Meetings” all over town and even in Round Rock long before there were Meetups and Bootstrap groups.

Masthead banner from The Networker 1981, originally sponsored by the Commission on the Status of Women, City of Austin.

And, there was The Networker, a small monthly publication especially for women. From June 1980 to its last issue in August 1987, I wrote, managed or was its editor. We covered politics, interesting women, events around town, the arts, business, sports, education, healthcare, and jobs. We covered issues from the ERA to “Should women fear computers?” And, yes, that was the title of an article. We covered women magicians like Judy Wilkes and Valerie Cordell, early aviators like Pearle Ragsdale, truck racer Shawna Robinson, women firefighters and women at war. Young and old, of all colors, creeds, and backgrounds were included in our news. We even did some interesting articles about men including Cactus Pryor and cartoonist Ben Sargent. [Read more…]