Is your business on course?

How’s your business doing? Do you know what’s missing? Start to find your way by answering a few questions and using tools that are focused on your goals.

7 Golden Sales Rules for Small Business

A great rewards program, based in Austin, Texas, to encourage people to buy locally.

I have just finished a five-hour sales training session for Go Local an Austin, Texas company that is licensing its program nationwide to encourage people to support their locally owned businesses and buy locally. This is a great marketing tool for businesses and reward system for new and existing customers. Even though some of the licensees had sales experience, their questions and concerns prompted me to put together this list of sales concepts that I consider critical to success.

It starts with agreeing with the first “golden rule”. [Read more...]

10 Ways You Can Be a Platinum Customer™

Austin’s finest

I love Upper Crust Bakery on Burnet Road in Austin. Great birthday cakes, eclairs and great service. They always know what I want and make me feel special. A few weeks ago, one of their terrific staff told me I was a great customer. Wow!

That got me thinking. What can customers do to give great “business service”? This would help businesses have better sales and create more Platinum Customers™. It’s just what our economy needs: all of us to play a positive role and take responsibility. [Read more...]

4 Parts to a Platinum Customer Profile System

There are 7 potential customer types you could have. But you should have only the best, the Platinum Customer. They give you money and a lot more.

If you aren’t satisfied with the value of your current customers, make better choices by setting up a Platinum Profile™ identification system. This is more than just “target” or “niche” marketing. The four parts of a Platinum Profile™ are demographics, psychographics, behaviors, and geography. [Read more...]