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Why Independent Businesses Must Do More Than Donate

Next month, it will be four years since I became the Business Liaison Chair for Responsible Growth for Northcross (RG4N).

I chose to get involved because I am a business owner, a small business activist and I live and work in the area.

Last night was the VIP opening of the more neighborhood-sized WalMart on Anderson Lane in Austin, Texas. The RG4N board was invited and several of us went including the original President, Paige Hill.

Our efforts to stop the supercenter were not about size as much as about the impact of that size. That impact includes traffic, litter, security, safety issues for those with disabilities, crime, air and water quality. It was also about the impact on locally owned stores that do not fare well with a big box, especially a WalMart, nearby.

This store, while not perfect, does some good things. I look forward to continued dialogue with the store manager, Scott Gray, on behalf of my fellow business owners from the area.

As Jason Meeker, our Vice President and Communications Chair said, RG4N hopes that people will realize that if things are going on that they don’t think are good for the neighborhood, they should voice their concerns. And, if they work together, they can make a difference.

Independent businesses are parts of our neighborhood. We could not have accomplished what we did without Alamo Drafthouse North, Discount Electronics, Encore Music, Genuine Joe’s Coffee, Kids N Cats, Scandinavia Contemporary Design, Thunderbird Coffee, Zingers and others. They did not just locate their businesses in the neighborhood they were actively engaged in what was going on. And these were the names that my fellow neighbors and board members thanked when we were being interviewed by the media.

What should that tell other independently owned businesses? That these businesses made friends for life. Those who live in the neighborhood see that businesses located in the neighborhood care. They are engaged.

It should also tell every owner that the role of business in neighborhoods should be more than giving donations to the local school or scout group. That’s good, but there’s more to do.

You chose that location for your retail or service business. Now choose to be involved in its future.

What can you do?

  1. Be a small business activist.
  2. Join your local Neighborhood Association or Home Owners Association if you can. There may be several in your area so look around. In Austin, there is a list of all known active associations at the Austin Neighborhood Council. Most have a membership category for businesses.
  3. Read the local neighborhood paper, join and participate in the online neighborhood association discussions or at least stay informed by talking to customers, those who live in the neighborhood, and owners of other local businesses.
  4. If there is something that will affect your neighbors, get involved. Offer places for them to meet or put out literature.
  5. Help recruit other local businesses that might not have heard about what their “community” is trying to do.

This way you give yourself some control over what happens. Besides, independent businesses can do things that chains and larger businesses can’t without getting permission from a corporate office which may or may not understand.

I know you are busy. So am I. This is not too much to ask. Your future is on the line here, too.

So, just do it. You’ll feel like you are part of something special. You will be. You’ll have a special kind of network. One in which there is give and take and people care about people. One that is about more than prospects and sales.

Finally, tell other businesses what you did. Together, you and your neighbors can keep your community the best it can be for everyone. After all, this is your “business neighborhood”, too. What happens to them effects you.

What have you done lately?

How can you have a breakthrough in business every day?

There’s nothing better than to have a “Eureka” moment when you own a business. You struggle and come at the problem from different angles and all of a sudden there’s a “flash” and a “pop” and it all fits nicely in place.

When this happens to you, do you:

  1. Breathe a sigh of relief?
  2. Jump for joy?
  3. Clap your hands?
  4. Slap the back of the nearest “ole fella” whether you know them or not, whether they have played any part in this or not?
  5. Just go back to slugging it out on the next problem?

I hope you do 1-4 because breakthroughs, no matter how small, deserve a “hurrah”.

Breakthroughs call for fireworks. Photo by alphatangobravo/Adam Baker @ flikr.com

Did you see a flash today? Did you hear a pop? It was us. A long term client and I had a breakthrough today. We’d come close before but it still wasn’t right.

Neither of us thought it would happen.  Once more, we were reconsidering this business in terms of the best customer, product mix, and positioning.

But, it happened. So, let the fireworks begin!

It might not have, but it did. Here’s why I think today was  a “BT” day and here’s what you can do to have more breakthroughs when you’re solving business problems.

  • Be versatile. Don’t think you’ve considered every angle because you probably haven’t. We looked at the problem from the perspective of his preferred customer using a revised Platinum Profile™ and we GOT it.
  • Be bold and confident. Breakthroughs don’t come to the timid. You get stuck in the “could” world — we “could do this”:, we “could do that”. Everytime we started going down that path, we stopped, regrouped and changed “could” to “is” or “are”. That made us see it as if it were real.
  • Be precise. When trying to solve a problem, leave the “pie in the sky” at home. If you use some discipline in your thought process, you won’t have that nagging feeling, you’ve left something out or just ignored something that didn’t quite fit. When the breakthrough comes, and they will, all the pieces have to fit together for it to be real.
  • Check connections. In other words before you celebrate, make sure all the key parts and players are in alignment. Take the owner’s 40,000 foot view and don’t think like a manager or employee.
  • Most importantly, don’t give up. Be a finisher. Don’t just settle. For some business problems you have to go with the best you can, but not everything. You’ll be tempted to quit but hang in there.

Even if you are a small business with limited resources you can make things happen. Don’t feel inadequate. Research has shown that, dollar per dollar, you are 10 times more innovative than large businesses.

You may not have them every day. But when they do happen, be sure to celebrate. Don’t just go on as if nothing happened because something very special did happen. When times get tough, and they always do, remembering the breakthroughs give you courage to forge ahead.

Do you want more breakthroughs? You can have them but it’s up to you. You’re the owner. What do you do to encourage breakthroughs? How do you celebrate?

Here’s to your success!

Prospects Should Be Courteous

I invited a business owner to come and talk to me about where he wanted to go with his business. I thought from what he told me about his concept that I might be able to help with his business vision and provide strategy that would get him the sales he wanted.

He accepted and he and his partners came — or most of them did.

Within a few minutes of starting our meeting, one of his partners began to get cell phone calls all of which he took. I consider that rude.

I deal only with small business owners. I know that calls can be critical and that owners feel they have to wear all the hats at first and do everything. I don’t mind if they need to take a short call or deal with an emergency.

However, if they are expecting an important call, then it would be courteous to let me know when we begin. I also think if the call is important enough to interrupt our meeting for some time, they should be courteous of my time and just reschedule. Things happen. I respect that.

Did the prospect think he should do this? Maybe, but he was still rude. Photo courtesy of flickr.com/roland

This prospect took one particular call and without saying “excuse me” or anything to me or his partners, he left the room. Actually, he left the office for about 10 minutes. No one knew what was happening. I think that was rude to me and the others.

I continued to talk to the other partners while we waited for him to return. When he came back, there were no apologies, no nothing to me or his partners. That’s rude.

You know you’re rude when your partners apologize for you after you leave. That’s what happened. The biggest apology came from the man who asked for the meeting originally. That took a lot of guts from him and I appreciate the courtesy.

I wish this company success but I only want to work with owners who treat partners and vendors with respect. Prospects need to have good manners, too.

Has this ever happened to you?