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Customer Loyalty: Who Do Your Customers Really Belong To?

November 7, 2012 By Jan Triplett Leave a Comment

Silly sign — don't look too closely. Does this apply to customers? Photo by quinn.anya from flickr.com

Silly sign — don’t look too closely. Does this apply to customers? Photo by quinn.anya from flickr.com

In business, we talk about the importance of customer loyalty. But we consider customers as assets, something tangible. We think of them in the same way as our equipment or property: something that can be counted, weighed and measured, and given a value.

As property, an owner understandably feels, that they belong to the company. [Read more…]

Filed Under: Small Business Advocacy Tagged With: Asset Protection, Business Assets, customer loyalty, Customer Value, Employee Agreements, Marketing Policies, Non-compete Agreements, Platinum Profile™, Sales Policies, sales strategy, Trade Secrets

First Looks Forum Eye-opener for a First-time Entrepreneur!

October 29, 2012 By Jan Triplett 1 Comment

It was a great experience meeting and talking with SXSW Interactive Festival director Hugh Forrest.

It was a great experience meeting and talking with SXSW Interactive Festival director Hugh Forrest.

I’m taking a different approach towards starting up my own self-sustaining business. What long-time and successful business owners were able to offer me, a musician by trade, at the Business Success Center (BSC) and Texas Entrepreneurs Networks (TEN) First Looks Forum in October was an eye opener.

I compose, perform, teach and am currently a student at the University of Texas, and am also about to graduate soon. I have a tough time balancing the aforementioned and trying to get higher paying gigs. [Read more…]

Filed Under: Growth Readiness, Marketing Tagged With: Business Mentor, Business Success Center, DanielMGomez.com, First Looks Forum, full-time student, Hugh Forrest, Internship, Mentee, music, music student, musician, recent graduate, Self-sustaining musician, social media, SXSW Interactive Festival, Texas Entrepreneurs Network

Federal Contract Opportunities Shrink by 18K+ in October

October 13, 2012 By Jan Triplett Leave a Comment

Small Business Administration Office of Advocacy supports small business.

Small Business Administration Office of Advocacy supports small business.

Are you a small business? Do you provide goods or services to the federal government or want to? Starting October 24, 2012, you will have over 18,000 new competitors for federal contract opportunities with the potential of even more competitors after November.

According to the Small Business Administration Office Of Advocacy, the Small Business Goaling Report, 2012  reported that in fiscal year 2011, 21.7 % of federal government small business eligible purchases went to small businesses.

Now, contractors will have to work even harder because their competitors are larger and stronger. That’s because effective October 1, 2012, Federal agencies and programs must use the United States Small Business Administration (SBA) small business size standards that are based on “NAICS 2012″. These are  modifications adopted by the Office of Management and Budget. They include 76 new industries and changes to 11 sectors. Oddly, the public can comment on this “adopted requirement” until October 19, 2012. This has big implications for federal purchasing, loans, etc. [Read more…]

Filed Under: Business Ideas, Business Management, Business Trends, Government Legislation, Legal, Planning & Vision, Resources, Small Business Advocacy, Small Business Champion Tagged With: 13 CFR 121, 48 CFR Part 19, Are You a Small Business or a Mouse, Business Regulations, Competition, Electronic Code of Federal Regulations, Executive Orders, Federal Contracts, Federal eRulemaking Portal, Federal Procurement, Federal Small Business Loans, Government Procurement, Independently-owned Business, NAICS 2012, NAICS Codes, NAICS Sectors, SBA Loans, Size Standards Methodology, Small Business Administration, Small Business Administration Office of Advocacy, Small Business Advocate, Small Business Champion, Small Business Size Standards, Texas Small Business Advocate, Unlevel Playing Field, What's New with Size Standards

Small Business Definitions Vary Historically & By Government Agency

October 10, 2012 By Jan Triplett Leave a Comment

Small but mighty — just like a small business.

Small but mighty — just like a small business.

The small business definition by the government isn’t simple. It has changed over the years. It changes by agency or federal program. Sometimes a small business is defined as a “mouse”. Really!

Your small business definition is probably very different. If you are one, you may be surprised at who else is included.

Small business wasn’t small until Eisenhower said so

Until the creation of the Small Business Administration (SBA) in 1953 by President Eisenhower with the signing of the Small Business Act, there was no difference. A business was a business and some were smaller than others. The beginning of a small business definition starts here.

How the SBA Office of Advocacy defines small business is a matter of history

In the 1970’s, during another economic downturn, those who looked at the economy saw that there was a group of businesses doing better than others and creating jobs. The federal SBA Office of Advocacy was born at that time to identify, track, report, and make recommendations to government agencies on how to keep this momentum going. [Read more…]

Filed Under: Government Legislation, Legal, Research, Small Business Advocacy, Small Business Designation, Small Business/Entrepreneur History Tagged With: Angel Investors, Micro business, NAICS, President Dwight Eisenhower, SBDP, Small Business Act of 1953, Small Business Administration Office of Advocacy, Small Business and Labor Law, Small Business Candidate, Small Business Designation, Small Business Impact Statement, Small Business Regulation, Venture Capitalist, Vote

Crowdfunding Trends Update

July 4, 2012 By Jan Triplett Leave a Comment

Worth reading if you're considering investing in or using crowdfunding for your business.

Worth reading if you’re considering investing in or using crowdfunding for your business.

Crowdfunding, is also known as hyper funding, crowd financing, and equity crowdfunding.

Crowdfunding or crowd funding is defined in Wikipedia as “the collective cooperation, attention and trust by people who network and pool their money and other resources together, usually via the internet, to support efforts initiated by other people or organizations.” [Read more…]

Filed Under: Growth Readiness Tagged With: Chase Bank, crowd financing, Crowd Funding, Crowdfunding, Crowdfunding Legislation, Equity Crowdfunding, facebook, House of Representatives TARP Subcommittee Hearing on Crowdfunding Legislation, hyper funding, Jeff Jacobson, JOBS Act, Jumpstart Our Business Startups Act, Kickstarter.com, LivingSocial, Scott Steinberg, SEC, Security and Exchange Commission, Shark Tank, Sig Ueland, social media, The Crowdfunding Bible

3 Ways Business Grants Have Changed for Good & 3 Ways to Prepare

June 19, 2012 By Jan Triplett Leave a Comment

MSB_Poster_Option-1_043012.pdf-1-pageLook out world, here it comes. You read it here first. After a “gazillion” years of how business grants work, the world  has changed. Maybe for good!

Who did it? Chase Bank and LivingSocial. (In full disclosure we are going after this grant. We want to use the money  to take our Owners MBA™ for existing business online, add ebooks, apps, and include special segments for veterans, rural business owners, and owners who are disabled. We also want to create an owners community as we did for our Entrepreneurs’ Association in the 1990’s.)

Why did they do it? It depends on whom you ask.

What’s different? [Read more…]

Filed Under: Growth Readiness, Small Business Advocacy Tagged With: Austin Business Journal, Business Grants, Business Success Center, Capital Factory, Chase Bank, eligibility, Entrepreneurs' Association, Grants for for profit companies, Jason Meeker, Jaxzen Marketing, LivingSocial, Mission Small Business, Networking, Online Coupons, Online Marketing, SBIR, social media, The Stage Alliances

What’s wrong with networking meetings?

June 9, 2012 By Jan Triplett Leave a Comment

Get your meeting in better order for everyone. Photo by mrbill from flickr.com.

Get your meeting in better order for everyone. Photo by mrbill from flickr.com.

What’s wrong with networking meetings? It’s the same thing that’s wrong with most business meetings. Organizers and hosts take things for granted.

These meetings leave the impression that…

  1. Everyone who should know everyone already does.
  2. It’s obvious how our meeting works and if you don’t get it, too bad.
  3. People with different tastes just shouldn’t eat with us.
  4. If you can’t find us, not our problem.
  5. We’re glad you came, but we don’t really care if you had a good time or come back.

The prevalence of these really makes me hate to go to meetings. The worst offenders are the ones that call themselves “networking” meetings. I wrote A Networker’s Guide to Success. I know what networking can and should be. [Read more…]

Filed Under: Networking Tagged With: Business Success Center, Greeters, Improving Meetings, Infrastructure, Meeting Checklist, Meeting Host, Meeting Organizers, Meeting Pet Peeves, Networker's Guide to Success, Networking, Problems with Meetings, Speakers

Finding Platinum Prospects™; Firing Radioactive Waste Customers™

June 2, 2012 By Jan Triplett Leave a Comment

Focus on Platinum Profile Prospects™.

Focus on Platinum Profile Prospects™.

On June 25th I’m going to be speaking at the BSC B2B Meetup in Austin about finding the best prospects and firing the worst customers. It’s one of my favorite subjects because it’s got a huge payoff.

Top 3 Savings Benefits of Focusing on Platinum Profile Prospects™

  1. Saves time; makes time available to concentrate on higher value prospects who may require more resources and effort.
  2. Saves aggravation. Even the most seasoned salesperson doesn’t like to be misled. It can really put you off your game — especially if you were counting on that sale.
  3. Saves cash. It can be very expensive to travel and spend time with the wrong prospects. Not going after “low hanging fruit” can make you money in the short term and in the long run. [Read more…]

Filed Under: Growth Readiness Tagged With: BSC B2B Meetup, Business Turnaround, Customer Costs, Customer Value, Firing Bad Customers, Growing Your Business, Money Saving, Platinum Profile Prospects™, positioning, Radioactive Waste Customers™, Time Saving

Business Growth & Development Through Business Orienteering™

May 4, 2012 By Jan Triplett Leave a Comment

Image by Jamie Rood.

Image by Jamie Rood.

Business development is key to the health and success of every business. What is a Business Orienteering™ system? How can it help you grow your business? It’s a business development system that focuses on vision and knowing how to “play the game”.

The concept of Business Orienteering™ is derived from the game of “Orienteering”, a sport of navigation using a map and compass. It started in Sweden and is now used by Boy Scout troops, social studies and math teachers worldwide. It’s often called the “thinking sport” because it involves map reading and decision-making in addition to a great workout. The goal is to get to all the places indicated on the map faster than others who are competing. [Read more…]

Filed Under: Growth Readiness Tagged With: Business Orienteering™, Company Vision, Decision-MakingPlanning, Growing a business, Orienteering

Business Pride is Good to Celebrate

March 23, 2012 By Jan Triplett Leave a Comment

Teach a young man to fish to empower him.      Photo from:. flickr.com/photos/linsight/

Teach a young man to fish to empower him. Photo from:. flickr.com/photos/linsight/

Business pride is not a bad thing. I hope that you have pride in your business.

In April, I will receive the 2012 Career Achievement award from my undergraduate college, Mary Baldwin College, in Staunton, Virginia. One of the questions they asked me was what was I proudest of in my career.

It’s a great question and complex for me to answer. The short answer is the business I built with my husband. This year our business and our marriage celebrate 30 years. That’s a big payoff. I have a lot of business pride in what we’ve lived through and built together. As you begin another year in business, celebrate it with pride. You deserve it. [Read more…]

Filed Under: Business Management, Leadership Tagged With: Austin Business Journal, Austin Community College, BSC RISE Week, business ethics, business pride, Business Success Center, CultureMap Austin, Daniel Diener, Ed Lette, Employee Motivation, funding panel, Jaxzen Marketing, Mary Baldwin College, Meet the Media, Owners MBA, RISE Austin Week, The Business Bank of Texas, The GoLocal Card, YNN

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Meet BSC Satisfied Clients

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Upcoming Events

BSC Success EVENTS to help you succeed and grow.

BSC's Global Success Forum™ RSVP & Info
Direct Link or dial in: United States: +1 (312) 757-3121
Access Code: 685-053-101

(Forums are held on the 1st Thursday of the month, 11am Central with a focus session led by a mentor expert in that issue and lots of time for other attendees to talk about their business, comment, and share their expertise.)

• April 6 2nd Quarter BSC Lean® Success Forum™, 11am Central.
You suggest and choose the business topics. Dave Nave, Dave Nave & Associates, and Jan Triplett, CEO, BSC lead the open discussion with ideas, feedback, and examples from all attendees and make connections.
Bring your topics or send them to Dave in advance to dave@davenave.com.

Please RSVP NOW at https://bit.ly/BSCForum" or https://www.eventbrite.com/e/bscs-business-success-global-forum-online-tickets-100809251184 or just come. We'll fit you in.

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• April 13 BSC Wisdom Wed Webinar and Work Session: Success Management Series — Operations Systems, Compliance and Costs 11am https://bit.ly/WisdomWebinarSuccessMgmtGuideSeries"

This is always a mentoring and work session with input from attendees. RSVP to get the recording and transcript even if you don't attend.

Webinar and Work session leader: Jan Triplett, Ph.D., CBTAC, and CEO of BSC, author, entrepreneur, advocate, speaker, and inventor.

The purpose of each BSC Wisdom webinar and practical work session is to focus on shared experiences and expertise. Walk away with ideas and connections.

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Be sure to check out our five blogs with posts to help you grow!
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• Small Business Advocacy

And our free resources and business owner success assessments.

 

ALERT!

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Pay attention to what is happening in your city, state, and at the federal level. Ask questions. Vote!

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