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Being Able to Visualize is a Mixed Blessing

Posts can be very personal. This one is.

Visualizing the needs & concerns Egyptian small business owners, their families and their employees like this man. Photo by Julie Gomoll.

I have a friend, Rasha, who is from Egypt and who has family there. My thoughts are with her and the wonderful people I met through the eyes, words, and pictures of another friend, Julie Gomoll.

Sometimes we say, “I can’t imagine” what it’s like. But I think business owners and other creatives can imagine in huge detail.

And, that’s what makes being able to visualize a mixed blessing. I saw this during 911 and hurricanes Katrina and Rita. I see it again here. And, media aside, it’s not due just to what we see and hear on TV, radio, and the Internet.

Friday, I went to my favorite bakery, Upper Crust on 45th & Burnet in Austin. I love the food and I enjoy talking to the managers and staff. Over the years I have found that many of them have other creative outlets — usually music or art.

The goodies were as good usual things but staff just seemed a little off kilter. I asked a staff person who is an artist and musician about what I observed because I was concerned. He didn’t talk about Egypt or other problems in the world but he was sensing or visualizing something that took him off his usual game. I had never seen him this way. He asked me my advice. I was stumped. That’s partially what prompted this post.

I bring this up because if you are an owner you have to visualize how to build your business so that it is sustainable and profitable. That means you can visualize and have nightmares about what can happen to it. So, you can imagine what’s happening to those business owners who are living through this uproar. You can imagine their concern for the welfare of their families and their employees and their families.

That’s not to say that people should not speak up and try to get rid of dictatorial regimes. It’s a recognition that there is more than just simple empathy at work here. It can be almost a physical reaction because you can realistically imagine what’s happening.

I am also not saying that non-creatives don’t empathize or feel in these big events. They do. I have just observed that the more you can visualize, the more you get caught up in this. I may be wrong.

If you have creatives on your staff, they may be visualizing things, too. They may not verbalize it but they can be off balance, feel overwhelmed.

My advice, talk about it. You and they need an outlet. Don’t just dismiss it. Be prepared. If I am right, it will happen again the next time the world seems to be going up in flames.

Are you seeing this in your business? What are you doing to deal with this mixed blessing in yourself and your staff?

In the meantime, my heart and mind are with all the people of the Middle East.

Urbane Direct Mail Piece That You Gotta See

I have done direct mail pieces over the years that I liked and got great results with. One memorable black and white piece even got a 20% conversion  because we had the right list, the right offer, as well as the right creative graphic.

You may not agree, but I really think direct mail still has an important role to play in marketing strategy. No, Virginia, it’s not dead and this piece proves it.

Just look at it. It’s a Happy New Year card with a purpose. It came in a clear wrapping to intrigue me. Sent to my home address. I LOVE IT.

It has great appeal and is something to emulate.

Inside copy says it all - "we're looking forward to the turnaround. happy new year!" Pete & Laurie

It’s:

  • Clever – it made me smile
  • Modern – simple, clean typestyle and colors
  • Focused – has one message
  • Positive – it believes in a brighter future
  • Even a bit humorous – a new year card sent in mid January that pokes fun at the current economic situation

In addition, in an under-stated way, it clearly demonstrates  two of three characteristics of a good marketing piece.

  1. The presentation is unique and interesting – the graphic makes you think when you see it.
  2. It presents a unique advantage – the copy suggests Laurie Smith Design is ready now – implying others aren’t.

The third characteristic is:  a good marketing piece communicates that advantage in a clear and concise way. This one is a little harder to see here unless you have a frame of reference.

I have a strong framework. I have known Laurie Smith Design, an interior planning and design firm, for many years, especially Pete Gasper, the Marketing Manager, whose card was inside.

Now I know they do more than even I remembered because I went and looked. They’ve added graphics and architecture to their list of services. So this direct mail piece was a driver for me to reconnect with them and to share their information with you.

This simple direct mail card also recalled the times Pete and I had talked and worked together on the Street MBA program* that my partner Dan and I created for Continuing Education at Austin Community College. He and his staff member Joe Prado were often speakers for the section on location. I still like to share their handout,  Laurie’s article “Offices that Work”, published in the now defunct Austin Magazine. It is still relevant. Function is still key to worker-friendly space.

It has another marketing advantage. It reminded me of what it must be like to work there and to work with them. It demonstrated their corporate culture as I understand it. Neat, talented people who can see humor where others do not, who are visionaries and encouragers. Is Rudyard Kipling’s poem “If“, your mantra?  Great job on the direct mail piece, Pete, Laurie et.al.

Special thanks to my colleague Julie Gomoll for helping me make the graphic for this post. As a technology marketing and graphics expert, she agrees with me. This is just plain neat. But, she is not so sure snail mail has much of a place in the world still.

Suggestion: ask Pete, to send you a card of your very own to study and admire. This is a keeper! You’ll find him on linkedin. If you get to him first, I  left a message saying I am trying to find out from him what response he has gotten. It should be good. He’s probably out handling all the inquiries he got from this.

Do you have a marketing piece that makes you go “Wow!”? I hope you will share it.

Sharing helps stimulate the “little grey cells” as Hercule Poirot would say. That makes everyone try a little harder to communicate better with our audience.

If you would like a copy of Laurie’s article, let me know. Always like to pass good info along.

You also might want to check out what’s happening at the Direct Marketing Association, especially the market research section.

* The Street MBA is now called the Owners MBA and done at the Business Success Center and soon to be online.

P.S. I’m looking forward to the turnaround, too. How about you?