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Upgrading Your Providers for your benefit and theirs — BSC Wisdom Webinar recording

February 18, 2022 By Jan Triplett

The February BSC Wisdom Webinar and Work Session focused on Providers — how to choose, evaluate, and manage them better for both of you. Attendees added some great ideas from their own experiences. Check it out here: https://bit.ly/WisdomWebinar-UpgradeProviders-2-17-22.

Filed Under: Business Building, Business Growth, Business Ideas, Business Improvement, Business Management, Business Tools, Growth Readiness, Planning & Vision, Resources, Small Business/Entrepreneur History Tagged With: Benefits of Upgrading Providers, BSC Wisdom Webinar and Work Session, Challenges of Upgrading Providers, How to Manage Providers, Jan Triplett

28+ Business Permission to Operate “If” Clauses

November 6, 2018 By Jan Triplett

Iceberg with a question mark is a good metaphor for rules and regulations for businesses.

There’s a lot below the surface when it comes to Business Permission to Operate

Anthony Palomba didn’t know about the “Business Permission to Operate If Clauses” when he started but he does now. He started Thakgnosis, which means “to know peace” but he hasn’t found time for that as a new business owner.  The business is located in Austin, Texas, but it would have been the same no matter where he was. The Business “If Clause” is everywhere and affects all businesses of every size.

What is this nemesis? Who is this desperado, this spoiler, who steals the joy of business ownership? It’s all the other “stuff” that is required in order to do business besides providing products and services to customers. The biggest culprit: compliance.

The Business Permission to Operate If Clause is translated and understood to mean “you have our permission to do business here if you….” (fill in the blank). It can be costly — as much as $83, 019 in the first year and it doesn’t get better. Older businesses spend 40 hours on average dealing with federal regulations and another 40 on state and local regulations.  Non-compliance is expensive averaging $30, 651 in fines. These figures come from the January 2017 Small Business Regulations Study conducted online by the National Small Business Association. This doesn’t even mention the other certifications, requirements, orders from industry and professional groups who also control permission. It may be correct to be a little skeptical about the figures (only 1000 survey respondents) but whatever they are, they certainly impact the attitude and behavior of business owners like Palomba.

The Business Permission If Clause has been around forever — since commerce began. It is what gives every business owner the permission or right to have a business in a community and serve its people. It goes by over twenty-eight different names and 160 times more when you translate those into the major languages of the world. The two most common names “rules” and “regulations”. (See list below.)

Business Permission If Clause 28+ Terms

•       Regulation

•       Ordinance

•       Order

•       Permit

•       License

•       Rule

•       Certification

•       Code

•       Law

•       Legislation

•       Licensing

•       Restrictions

•       Treaty

•       Evaluation

 

•       Standards

•       Statute

•       Goal/Objective

•       Practices

•       Procedure

•       Provisions

•       Requirements

•       Package

•       Audit

•       Policy

•       Act

•       Contract/Agreement

•       Tradition

•       International Terms for all of the above

 

Over twenty-two different groups plus international groups by country, decide external governance — not just the local, state or federal government control that permission. (See list below.)

Governing Bodies Who Control or Influence the Business Permission to Operate If Clause

•       City

•       County

•       State

•       Region

•       Federal Legislature

•       Licensing Agency

•       Trade Association

•       Professional Association

•       Home Owners Associations

•       Regulators

•       Grant Providers

 

•       Agency/Dept

•       Location owner/developer

•       Audit

•       Chamber

•       Council of Gov (COGs)

•       Insurance Providers

•       Financial Institutions

•       International Agencies

•       UN

•       EU and other groups of countries who  have agreements

•       Individual Countries (not including the US)

 

Big Problem: Keeping Up with Business Permissions

The biggest problem for new owners as well as more experienced owners is keeping up with all those names and all those external governance permissions. It is a moving target but something to add to the MUST DO Task list.

There are some general realities about them that are worth repeating to all businesses:

  • Laws remain on the books after no one follows them or believes them.
  • Conflict in governance exists because there are conflicting rules.
  • Probably two-thirds of proposed rules won’t apply to you — one third will — so you need to read them all to find that one third.
  • Government rules originate from those who gain enough power to make the rule (citizens, Unions, countries, those with a lot to gain) not from those we elect; professional rules originate from leaders of the organization and their goals.
  • You will have to make choices to obey or not based on your own ethics and moral perspective.
  • You will be in violation at some point.
  • You will have to pay the price of your decision to comply or not to comply.
  • External governance is one of the hardest parts of being in business.

It’s easy in an election season to focus on the candidates and forget about what also matters to business — those neglected Propositions. Each one has the potential to become the next Business Permission to Operate If Clause because they affect your business, your workforce, your customers, and your community. Don’t do that. Do your homework. Pay attention to them and encourage others to really think about them before they vote.

Filed Under: Infrastructure, Legal, Planning & Vision, Small Business/Entrepreneur History Tagged With: Business Permission to Operate, External Governance, Permission to Operate, Small Business Governance

Inspiring 5-Star Holiday Business-Related Films

December 1, 2017 By Jan Triplett

You can be entertained and inspired at the same time this holiday season or any time of the year with these business-related films. What a combination.

Even your family and friends will enjoy them.

So will your employees. You might want to have a movie party or film festival  instead of what you usually do to celebrate the season.

Some of these holiday films are old and some are new but they have one thing in common: they will leave you with ideas, a smile and maybe a happy tear or two. Best of all none of these are snarky. The people really care about each other, instead of trying to rip each other apart or outdo each other. These are all 5-star!

1. Holiday (1938) is all about vision and sticking to your guns. Cary Grant and Katherine Hepburn show that money doesn’t mean everything and that being true to your vision — even if it’s unorthodox.  We know, and the characters know, that making your vision come true can be painful but rmore rewarding than following the herd and what is expected.

2. Miracle on 34th Street (1947 Maureen O’Hara & John Payne) is what good customer service should be all about — giving people the opportunity to buy if it’s the right choice for them. It’s about believing in yourself when others don’t. Yes, I believe in Santa Claus (or at least what he stands for.)

3. Desk Set (1957 Spencer Tracy and Katherine Hepburn) is a tale of  trade secrets and technology that can backfire good intentions. It demonstrates the need to recognize the employee grapevine we all have — even if we only have one employee. Every well-meaning owner should watch it if they are planning major changes to their business. And, remember what they learned!

4. We’re No Angels (1955) Humphrey Bogart, Aldo Ray, and Peter Ustinov become temporary employees and use unusual methods to help out a well-meaning business man. Think about what your employees do for you and be thankful.

5. Other People’s Money (1991) Danny De Vito and Gregory Peck point out the good and bad of corporate takeovers. Darker than the rest of the films listed and not holiday-driven, it is highly relevant today as current businesses struggle with the issue of what is good for employees and what is good for shareholders who are also employees. It’s a thinking movie that lends itself to discussions between employees and management and even other stakeholders.

6. The Man Who Invented Christmas (2017 Dan Stevens & Christopher Plummer) is not just about creatives like Charles Dickens. Most owners go through business blockages from time to time and live with businesses that always don’t cooperate. They can be messy and inefficient. Downright unprofitable and scary. When you go back to your roots and use the resources that you are exposed to, great things can happen.

We hope you will add to the list and watch some of these treasures. Be sure to share them with others.

Filed Under: Business Ideas, Business Improvement, Business Management, Customer Service, Financial Management, Small Business/Entrepreneur History, Vision Tagged With: business vision, Business-related films, customer service, Employee Film Festival, Inspiring Entrepreneur, takeovers

Small Business Definitions Vary Historically & By Government Agency

October 10, 2012 By Jan Triplett Leave a Comment

Small but mighty — just like a small business.

Small but mighty — just like a small business.

The small business definition by the government isn’t simple. It has changed over the years. It changes by agency or federal program. Sometimes a small business is defined as a “mouse”. Really!

Your small business definition is probably very different. If you are one, you may be surprised at who else is included.

Small business wasn’t small until Eisenhower said so

Until the creation of the Small Business Administration (SBA) in 1953 by President Eisenhower with the signing of the Small Business Act, there was no difference. A business was a business and some were smaller than others. The beginning of a small business definition starts here.

How the SBA Office of Advocacy defines small business is a matter of history

In the 1970’s, during another economic downturn, those who looked at the economy saw that there was a group of businesses doing better than others and creating jobs. The federal SBA Office of Advocacy was born at that time to identify, track, report, and make recommendations to government agencies on how to keep this momentum going. [Read more…]

Filed Under: Government Legislation, Legal, Research, Small Business Advocacy, Small Business Designation, Small Business/Entrepreneur History Tagged With: Angel Investors, Micro business, NAICS, President Dwight Eisenhower, SBDP, Small Business Act of 1953, Small Business Administration Office of Advocacy, Small Business and Labor Law, Small Business Candidate, Small Business Designation, Small Business Impact Statement, Small Business Regulation, Venture Capitalist, Vote

Overcoming 5 Business Challenges in Tough Times

September 9, 2011 By Jan Triplett Leave a Comment

Business Challenges: What Goes Up Must Come Down

Sir Isaac Newton statue from Trinity Chapel. Photo by Harlequeen.

Sir Isaac Newton statue from Trinity Chapel. Photo by Harlequeen.

Sir Isaac Newton proved it. David Clayton-Thomas wrote about it in the “Spinning Wheel” song. BS&T (Blood, Sweat & Tears) and Dame Shirley Bassey covered it in their albums.

Songwriter & singer Dame Shirley Bassey.

Songwriter & singer Dame Shirley Bassey.

How many ups and downs has your business experienced? Since we started our business, we have been through seven ups and downs – oil, banking, real estate, savings and loans, dot.com, Wall Street, and now real estate again. It has caused us to refine and redefine our business at least that many times.

If it’s a part life, it does not make sense just to try to survive this one. Another wave is coming. If you own a business, the wave that could take you under could be something global like this “Great Recession” or something unique to you and your business. So be watchful; be prepared for those business challenges that are out there.

[Read more…]

Filed Under: Business Management, Leadership, Planning & Vision, Pricing, Sales, Small Business/Entrepreneur History Tagged With: Albert J. Bernstein, Austin, Blood Sweat & Tears Band, business challenges, Business Success, Business Survival, Business Ups & Downs, Confidence, Dame Shirley Bassey, Downturns, Great Recession, If poem, Informed Leap of Faith, Jataka Tales, Little Red Hen, Neanderthals at Work, planning, Platinum Profile Customers, Radio Active Waste Customers™, Rudyard Kipling, Sir isaac Newton, Spinning Wheel Song, Sydney Craft Rozen, Texas, Trust, vision

Why Lefties Make Better Salespeople

January 10, 2011 By Jan Triplett 4 Comments

Left-handers rule!

Left-handers rule!

My brother gave me a copy of A Left-Handed History of the World by Ed Wright for Christmas.  As my husband, Daniel, said, that’s much better than a previous gift of 101 Uses for a Dead Cat by Simon Bond. Others found it amusing, as a cat lover, I did not.

I am left-handed. It was interesting to read about other prominent lefties. Some of my favorites include: Queen Victoria, Charlie Chaplin, Michelangelo, Leonardo da Vinci, Madame Curie, Henry Ford, Ramses the Great, and Joan of Arc. Several US presidents (Reagan, Ford, George W. Bush, and Clinton) were on the left – when it comes to hands at least. [Read more…]

Filed Under: Business Growth, Business Improvement, Business Management, Growth Readiness, Marketing Strategy, Planning & Vision, Sales, Small Business/Entrepreneur History Tagged With: 101 Uses of a Dead Cat, A Left-Handed History of the World, Ambition, Connections, Customer-oriented, Ed Wright, Empathy, Fantasist, Good Salespeople, Hiring Sales Staff, Iconoclastic, Intuition, Lateral Thinking, Left-Handed, Percentage of Left-Handers, Prominent Left-handed People, Right-handed, Risk Takers, Sales, Simon Bond, Solitary, Spatial Ability, Successful Sales

Getting Real About Who’s a Small Business

September 23, 2010 By Jan Triplett Leave a Comment

I’ve said for years there’s a problem. The issue of the Bush tax cuts just points this out in spades.

I saw Keith Olbermann’s Countdown program, “Small in Name Only” on MSNBC on September 22, 2010, about the “kooky” (their word not mine) definition of small business. It isn’t weird, it’s just flexible as the Small Business Act intended it to be. Maybe it needs work. I certainly think so.

This is what the SBA (Small Business Administration) says on the FAQs page of their website. You can check me out on this.

“Size standards define the maximum size that a firm, including all of its affiliates, may be to participate in federal government programs that are reserved for small businesses. The Small Business Act states that in determining what constitutes a small business, the definition will vary from industry to industry to reflect industry differences accurately.” [Read more…]

Filed Under: Community Activism, Government Legislation, Research, Small Business Advocacy, Small Business/Entrepreneur History Tagged With: Austin, Bush Tax Cuts, Countdown, Definition, IRS, Keith Olbermann, legal entity, NAICS Codes, SBA, SBIR, Small Business Act, Small Business Size Standards, Small Business Sizes, Standards, Statistics, taxes, Texas, Texas Workforce Commission, Vernon's Civil Statutes

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Upcoming Events

EVENTS

BSC's Global Success Forum™ RSVP & Info
Direct Link or dial in: United States: +1 (312) 757-3121
Access Code: 685-053-101

(Forums are held on the 1st Thursday of the month, 11am Central with a focus session led by a mentor expert in that issue and lots of time for other attendees to talk about their business, comment, and share their expertise.)

• Nov. 3 BSC Success Forum, 11am Central. Mentor Bill Combes, owner of No Time for Social, shares his most favorite and least favorite business tech solutions BY NAME. We've been waiting for this!
• Dec. 1 BSC's Annual Blow Your Own Horn event, 11am Central. Great Attendee PR opportunity. Tell us about your business, your expertise, your successes!
• Jan. 5, 2023: BSC Quarterly Lean™ Success Forum, 11am Central:
You suggest and choose the business topics. Dave Nave, Dave Nave & Associates, and Jan Triplett, CEO, BSC lead the open discussion with ideas, feedback, and examples from all attendees and make connections.
Bring your topics or send them to Dave in advance to dave@davenave.com.
............
BSC Wisdom Webinar & Work Sessions Coming up

3rd Thursday monthly except November and December, 11-Noon Central.

This is always a mentoring and work session with input from attendees. RSVP to get the recording and transcript even if you don't attend.

Webinar and Work session leader: Jan Triplett, Ph.D., CBTAC, and CEO of BSC, author, entrepreneur, advocate, speaker, and inventor.

The purpose of each BSC Wisdom webinar and practical work session is to focus on shared experiences and expertise. Walk away with ideas and connections.

• Nov. 10, What to do after the close 11am Central. The close is not the end of the deal; it's the beginning. What can you do to ensure that everyone starts out and stays excited about your product or service? How can you get your next client before you start with this one? Just a few of the ideas we'll toss around.
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No December Wisdom Webinar. In January we begin our special great business operations series, Success Management Guide.

Be sure to check out our five blogs with posts to help you grow!
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• Growth Readiness
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• Small Business Advocacy

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