Business Success Center

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About Jan Triplett

Jan Triplett, Ph.D. CBTAC is an inventor, entrepreneur, author, and activist. Co-founder of an award-winning certified green business that focuses on improving the triple bottom line (profit, care for people and care for the planet) for small business clients.

22+ Reasons Your Small Business Is Keeping You Up at Night

May 30, 2022 By Jan Triplett

Owners are often insomniac. Photo by Olivia Townsend.

Owners are often insomniac. Photo by Olivia Townsend.

News 8 reporter Harlan Schmidt interviewed me about why Austin is a good place to start a business in 2010. I told him it was Austin’s “can do & it’s ok to fail” culture. And it is also about the fact that we have a highly educated population which means we can learn from our mistakes. I would still say that.

Then he asked me what needs to be done to improve our ability to sustain businesses. After all, it is not about starting — anyone can start one. It is about keeping it going — although not necessarily growing as large as, say Dell. [Read more…]

Filed Under: Business Improvement, Business Management, Growth Readiness Tagged With: administration, Austin, bookkeeping, business bloopers, business challenges, Dunkin Donuts baker commercial, environmental issues, financial management, fiscal management, government, healthcare, marketing, News 8, operations, owner responsibilities, planning, records management, regulatory compliance, Sales, small business, small business mistakes, startup business, sustainable business, vision

Upgrading Your Providers for your benefit and theirs — BSC Wisdom Webinar recording

February 18, 2022 By Jan Triplett

The February BSC Wisdom Webinar and Work Session focused on Providers — how to choose, evaluate, and manage them better for both of you. Attendees added some great ideas from their own experiences. Check it out here: https://bit.ly/WisdomWebinar-UpgradeProviders-2-17-22.

Filed Under: Business Building, Business Growth, Business Ideas, Business Improvement, Business Management, Business Tools, Growth Readiness, Planning & Vision, Resources, Small Business/Entrepreneur History Tagged With: Benefits of Upgrading Providers, BSC Wisdom Webinar and Work Session, Challenges of Upgrading Providers, How to Manage Providers, Jan Triplett

Networking 2022: Trends and Tips

January 27, 2022 By Jan Triplett

If you weren’t able to attend this BSC Wisdom webinar, you missed a great discussion and work session led by Jan Triplett, Austin’s Mother of Networking and author of The Networker’s Guide to Success and co-author Thinking Big, Staying Small with input and examples from attendees.

Here’s what this webinar/work session was all about:
• What’s the difference between Networking, Mentoring, and Prospecting?
• Your three types of networks and how to improve them in 2022
• Making better quality choices of how, where and with whom to network
• New networking roles and responsibilities
• When and how to say “No” plus “red flag” warnings
• Why your networking efforts don’t pay off

Here’s a link to the recording and transcript. https://bit.ly/WisdomWebinar-Networking-1-20-22

Filed Under: Business Growth, Business Improvement, Business Process, Business Trends, Customer Relations, Mentoring, Networking, Planning & Vision, Sales Strategy, Social Media Tagged With: Prospecting

101+ Ways to “fund” your business

October 27, 2021 By Jan Triplett

PPP and EIDL are options to get things done in your business but there are plenty more if you look further than those related to debt or equity. These slides from a presentation to a local chamber of commerce will give you some ideas of what is out there. If you find more, let me know!

http://ownersview.com/wp-content/uploads/101-Ways-to-Fund-Texas-HUB-Expo-2019.pdf

Filed Under: Business Growth, Business Ideas, Financials, Funding Tagged With: Dr. Jan Triplett, funding options

6 Ways to Improve Your Sales Projections

June 16, 2021 By Jan Triplett Leave a Comment

Measure sales carefully to be profitable.

Measure sales carefully to be profitable.

Your sales projection formula is key to more accurate financial projections and to the success of your business.

Sales projection formulas are always wrong. Here are six ways to improve them.

Sales projections are wrong because…

  1. Sales projections are not supposed to be right. They need to be relevant.
    They’re a snapshot. They are a specific point in time, based on relevant data and criteria and are defensible within limits. They give you an idea of what to expect each week or month or year. Improve your sales projections by making sure you don’t accept the projected sales numbers without question — including your own numbers. The answers you get from salespeople in terms of what they think will close have to be reasonable and with some sort of basis not just hype and hope. [Read more…]

Filed Under: Business Building, Business Development, Business Growth, Business Management, Business Process, Financial Management, Financials, Marketing, Marketing Strategy, Sales, Sales Strategy Tagged With: Financial Projections, Platinum Profile™ Customer, Sales Projection Formula, Sales Projections, SBU, Strategic Business Units, Suggestive Selling

The Right Stuff: Success Traits That Encourage Funding & Sales

October 1, 2020 By Jan Triplett Leave a Comment

Do you have the right stuff to attract money, customers, and employees? It’s more than just having a good product or service. It’s about who you are and how you think.

Take this little 50 question self assessment and see.

Business Owner’s Success Traits Assessment

Don’t second guess yourself. Choose the answer that you most agree with.

The questions are based on the traits we have found are invaluable to building a successful business along with thoughts of experts E.M. Prince, author of 3 Financial Styles of Highly Successful Leaders, and Bernstein and Rozen, authors of Neanderthals at Work.

This is not meant to be statistically significant, just to get you thinking about your style of small business management from the 40,000 foot view.

Filed Under: Business Building, Business Improvement, Uncategorized

Prospects will buy if they complete the 7-Step Buy- In Continuum™

July 23, 2020 By Jan Triplett

The hard road to success

The buy-in continuum™ is a hard road for any prospect — especially business prospects who have a lot to think about besides what you sell.

Before anyone buys anything, they have to complete their own buying or Buy-In Continuum™, process. This is true whether they are from the government, a non-profit, a consumer, or another business. From your point of view, you want them to accomplish this process and in a specific order. If they do, your sales cycle will shorten. It will result in a win-win for you both or you will be able to cull them as a prospect with a clear conscience that this was NOT the sale for you. [Read more…]

Filed Under: Business Improvement, Sales Strategy Tagged With: buyer's remorse, Buying Continuum™, Customer's Journey, Ghost Competitors, Platinum Profile Customers, Platinum Profile Prospects™

Stakeholders Gone Wild

July 22, 2020 By Jan Triplett 1 Comment

Stakeholders can be useful to you but can go wild as well. Photo by cone_dnm

Stakeholders can be useful to you but can go wild as well. Photo by cone_dnm

Stakeholders: can’t live without them and sometimes can’t live with them.

They are customers, providers, allies, employees, colleagues, the government, the media, competitors, influencers and many, many others. After reviewing a stakeholder map example that had 105 entries, I came up with at least 50 more. [Read more…]

Filed Under: Business Improvement, Business Management, Business Process, Customer Loyalty, Sales Tagged With: Crossing the Chasm, Platinum Profile Stakeholder™, Stakeholder, Stakeholder Map, The Long Tail

What’s better for growth: a partner or a strategic alliance?

May 19, 2020 By Jan Triplett Leave a Comment

Partner or Strategic Business Alliance? Photo by Giorgio Montersino.

Partner or Strategic Business Alliance? Photo by Giorgio Montersino.

Get a partner or set up a strategic alliance — which is better for your business growth? Many business owners want a “partner” to  share the load. Partners exert a lot of control no matter how little of the business they own. Use a strategic alliance instead to grow your business and  keep more control.

What is a Strategic Alliance?

“If we are together, nothing is impossible. If we are divided all will fail.” Winston Churchill

The most accepted definition of a strategic alliance is that it’s “a formal or informal agreement between two or more individuals or entities to achieve a common goal”.

In 2005, companies reported that 18% of their revenue was generated through strategic alliances. The economy has changed but there are still thousands of alliances formed each year and are critical as we re-think business post COVID-19.

According to Ard-Pieter de Man and Dave Luvison, authors of Collaborative Business Models: Aligning and Operationalizing Alliances (from Business Horizons Volume 62, Issue 4, July–August 2019, Pages 473-482), “the big challenge is to align company interests with alliance interests”. This peer-reviewed article is definitely worth reading and thinking about especially for larger organizations.

It pays to know more and think more before deciding that a strategic alliance is right for you.

[Read more…]

Filed Under: Business Ideas, Business Management, Business Process, Business Trends, Financials, Funding, Legal, Marketing, Marketing Strategy, Planning & Vision, Resources, Sales, Sales Strategy, Vision Tagged With: Business Alliances, Business Culture, Business Development, Business Growth, Business Strategy, Handshake Alliance Strategy™, New Business Opportunities, Partnership, Strategic Alliance, Successful Alliances

28+ Business Permission to Operate “If” Clauses

November 6, 2018 By Jan Triplett

Iceberg with a question mark is a good metaphor for rules and regulations for businesses.

There’s a lot below the surface when it comes to Business Permission to Operate

Anthony Palomba didn’t know about the “Business Permission to Operate If Clauses” when he started but he does now. He started Thakgnosis, which means “to know peace” but he hasn’t found time for that as a new business owner.  The business is located in Austin, Texas, but it would have been the same no matter where he was. The Business “If Clause” is everywhere and affects all businesses of every size.

What is this nemesis? Who is this desperado, this spoiler, who steals the joy of business ownership? It’s all the other “stuff” that is required in order to do business besides providing products and services to customers. The biggest culprit: compliance.

The Business Permission to Operate If Clause is translated and understood to mean “you have our permission to do business here if you….” (fill in the blank). It can be costly — as much as $83, 019 in the first year and it doesn’t get better. Older businesses spend 40 hours on average dealing with federal regulations and another 40 on state and local regulations.  Non-compliance is expensive averaging $30, 651 in fines. These figures come from the January 2017 Small Business Regulations Study conducted online by the National Small Business Association. This doesn’t even mention the other certifications, requirements, orders from industry and professional groups who also control permission. It may be correct to be a little skeptical about the figures (only 1000 survey respondents) but whatever they are, they certainly impact the attitude and behavior of business owners like Palomba.

The Business Permission If Clause has been around forever — since commerce began. It is what gives every business owner the permission or right to have a business in a community and serve its people. It goes by over twenty-eight different names and 160 times more when you translate those into the major languages of the world. The two most common names “rules” and “regulations”. (See list below.)

Business Permission If Clause 28+ Terms

•       Regulation

•       Ordinance

•       Order

•       Permit

•       License

•       Rule

•       Certification

•       Code

•       Law

•       Legislation

•       Licensing

•       Restrictions

•       Treaty

•       Evaluation

 

•       Standards

•       Statute

•       Goal/Objective

•       Practices

•       Procedure

•       Provisions

•       Requirements

•       Package

•       Audit

•       Policy

•       Act

•       Contract/Agreement

•       Tradition

•       International Terms for all of the above

 

Over twenty-two different groups plus international groups by country, decide external governance — not just the local, state or federal government control that permission. (See list below.)

Governing Bodies Who Control or Influence the Business Permission to Operate If Clause

•       City

•       County

•       State

•       Region

•       Federal Legislature

•       Licensing Agency

•       Trade Association

•       Professional Association

•       Home Owners Associations

•       Regulators

•       Grant Providers

 

•       Agency/Dept

•       Location owner/developer

•       Audit

•       Chamber

•       Council of Gov (COGs)

•       Insurance Providers

•       Financial Institutions

•       International Agencies

•       UN

•       EU and other groups of countries who  have agreements

•       Individual Countries (not including the US)

 

Big Problem: Keeping Up with Business Permissions

The biggest problem for new owners as well as more experienced owners is keeping up with all those names and all those external governance permissions. It is a moving target but something to add to the MUST DO Task list.

There are some general realities about them that are worth repeating to all businesses:

  • Laws remain on the books after no one follows them or believes them.
  • Conflict in governance exists because there are conflicting rules.
  • Probably two-thirds of proposed rules won’t apply to you — one third will — so you need to read them all to find that one third.
  • Government rules originate from those who gain enough power to make the rule (citizens, Unions, countries, those with a lot to gain) not from those we elect; professional rules originate from leaders of the organization and their goals.
  • You will have to make choices to obey or not based on your own ethics and moral perspective.
  • You will be in violation at some point.
  • You will have to pay the price of your decision to comply or not to comply.
  • External governance is one of the hardest parts of being in business.

It’s easy in an election season to focus on the candidates and forget about what also matters to business — those neglected Propositions. Each one has the potential to become the next Business Permission to Operate If Clause because they affect your business, your workforce, your customers, and your community. Don’t do that. Do your homework. Pay attention to them and encourage others to really think about them before they vote.

Filed Under: Infrastructure, Legal, Planning & Vision, Small Business/Entrepreneur History Tagged With: Business Permission to Operate, External Governance, Permission to Operate, Small Business Governance

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Meet BSC Satisfied Clients

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News

BSC Wisdom Webinar, 3rd Thursday monthly, 11-Noon Central. This is always a mentoring and work session with input from attendees.
Leader: Jan Triplett, Ph.D. CBTAC
Coming
May
• May 5 BSC Success Forum, 11am Central: Framing Your Project: Leverage Context Before Creating Action Plans
https://meet.goto.com/685053101
Or dial in: United States: +1 (312) 757-3121
Access Code: 685-053-101

Dave Nave, Dave Nave & Associates, and Licensed Clinical Psychologist Dr. Ann Sigafoos team up to tell you what to do BEFORE you start a project to improve your success
(Forums are held on the 1st Thursday of the month, 11am Central)

• May 19 BSC Wisdom Webinar, 11am Central: Sell Right, Part 2: Consumer vs Business Sales Strategies, a comparison and recommendations.
https://bit.ly/consumercommercialsales

The purpose of this webinar and practical work session is to focus on the differences in these two sales strategies. Share your experiences and expertise. Walk away with ideas and connections. You don't have to have attended the first session to get a lot out of this webinar.

Work session leader: Jan Triplett, Ph.D., CBTAC, and CEO of BSC, author, entrepreneur, advocate, speaker, and inventor.

June
• June 2, BSC Success Lean™ Forum, 11 am Central.

Suggest a business topic or question for the group to work on, help choose this month's discussions, provide feedback, and make connections. Led by Dave Nave & Jan Triplett

• June 16, BSC Wisdom Webinar, 11am Central. Sell Right, Part 3: Direct vs. Indirect Sales Strategies, a comparison and recommendations. https://meet.goto.com/291097373

Work session leader: Jan Triplett, Ph.D., CBTAC, and CEO of BSC, author, entrepreneur, advocate, speaker, and inventor. You don't have to have attended the other webinars in this series to benefit from this one.
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Be sure to check out our five blogs with posts to help you grow!

• Business Improvement
• Business Tools
• Growth Readiness
• Networking
• Small Business Advocacy

And our free resources and business owner success assessments.

 

ALERT!

• BSC's Global Success Forum™
"helps great people start, run, stabilize and grow great businesses." Come learn from our mentors and share your business wisdom and expertise."
1st Thursdays, 11-noon Central.
*Forum: a public meeting place for open discussion where ideas and views on a particular subject or issue are exchanged. The BSC Global Forum™ made the Austin Business Journal's 2021 Book of Lists for top business & networking groups in Austin! Thanks for your help.

 

• Business Success Center Profit Mover™ advisory team program can provide a unified approach to growing and managing your business to create double profits & increase your management efficiency. Call 512-933-1983 to set a meeting to see if it's right for you.

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