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22+ Reasons Your Small Business Is Keeping You Up at Night

May 30, 2022 By Jan Triplett

Owners are often insomniac. Photo by Olivia Townsend.

Owners are often insomniac. Photo by Olivia Townsend.

News 8 reporter Harlan Schmidt interviewed me about why Austin is a good place to start a business in 2010. I told him it was Austin’s “can do & it’s ok to fail” culture. And it is also about the fact that we have a highly educated population which means we can learn from our mistakes. I would still say that.

Then he asked me what needs to be done to improve our ability to sustain businesses. After all, it is not about starting — anyone can start one. It is about keeping it going — although not necessarily growing as large as, say Dell. [Read more…]

Filed Under: Business Improvement, Business Management, Growth Readiness Tagged With: administration, Austin, bookkeeping, business bloopers, business challenges, Dunkin Donuts baker commercial, environmental issues, financial management, fiscal management, government, healthcare, marketing, News 8, operations, owner responsibilities, planning, records management, regulatory compliance, Sales, small business, small business mistakes, startup business, sustainable business, vision

Small Businesses New Favorite Target of Cyber Terrorism

September 17, 2013 By Jan Triplett Leave a Comment

Is bank robber Willie Sutton the inspiration of cyber criminals who are targeting small businesses?

Is bank robber Willie Sutton the inspiration of cyber criminals who are targeting small businesses?

If you thought only big business and infrastructure were at risk from cyber terrorism and cyber criminals, think again.

Small and medium-sized businesses are the new favorite targets of cyber criminals. This is according to Verizon’s 2011 Data Breach Investigations Report. That makes it  something that affects every company of every size. It causes destruction and disruption and it has to be stopped. [Read more…]

Filed Under: Business Improvement Tagged With: Computer Security Institute, Cyber Criminals, Cyber Security, Cyber Terrorism, Cyber Warfare & Cyber Terrorism, Department of Homeland Security, Medium-sized Businesses, Sales Profiles, small business, Verizon 2011Data Breach Investigations Report, Willie Sutton

IRS Tax Calendar: Protection for Small Business

January 5, 2013 By Jan Triplett Leave a Comment

Get the IRS Tax Calendar for the safety and protection if you're a small business owner or self-employed.

Get the IRS Tax Calendar for the safety and protection if you’re a small business owner or self-employed.

Protect your small business with this year’s IRS Tax Calendar. This is also known as “The Tax Calendar for Small Businesses and Self-Employed” (Pub. 1518, Catalog Number 12350Z). It’s a scary world out there!

It’s back in print. Hurrah! We’ve missed having them. We used to give these out each year to our clients because they are really valuable. They have also been known to cause nail-biting and hair-pulling. Unfortunately, all the Spanish language wall calendar print versions are gone and will not be re-printed. Maybe next year they will print more since Hispanic businesses are one of the fastest growing startup groups. [Read more…]

Filed Under: Business Management, Financials, Government Legislation, Planning & Vision, Research, Self Employment, Small Business Advocacy, Small Business Champion, Small Business Research, Small Business Taxes Tagged With: 1974 Executive Order 11821, Cost of Tax Compliance for Small and Large Businesses, Daniel W. Diener, Hispanic Businesses, Impact of Regulatory Costs on Small Firms, IRS, IRS Calendar Connector, IRS Pub. 1518 Catalog Number 12350Z, IRS Tax Calendar for Small Businesses and Self Employed, IRS Tax Calendar Tool Application, Mark Crain, Nicole V Crain, Regulatory Right-to-Know Act, SBA Office of Advocacy, Self Employed, small business, Small Business Tax Protection, Tax Compliance Research, US Tax Code Hours to Complete, White House Conference on Small Business, Willie Nelson IRS Tapes

Being Able to Visualize is a Mixed Blessing

January 29, 2011 By Jan Triplett 2 Comments

Posts can be very personal. This one is.

Visualizing the needs & concerns Egyptian small business owners, their families and their employees like this man. Photo by Julie Gomoll.

Visualizing the needs & concerns Egyptian small business owners, their families and their employees like this man. Photo by Julie Gomoll.

I have a friend, Rasha, who is from Egypt and who has family there. My thoughts are with her and the wonderful people I met through the eyes, words, and pictures of another friend, Julie Gomoll.

Sometimes we say, “I can’t imagine” what it’s like. But I think business owners and other creatives can imagine in huge detail. [Read more…]

Filed Under: Growth Readiness Tagged With: 911, Austin, business owner, Creative Staff, Egypt, Empathy, Employees, Hurricane Katrina, Hurricane Rita, Julie Gomoll, Middle East Crisis, Mixed Blessing, Off Balance, Overwhelmed, small business, Upper Crust, Upper Crust Bakery, Visualization

State of Texas Small Business Survey

September 11, 2010 By Jan Triplett Leave a Comment

No ivory tower wanted here. Instead let’s tell them like it is!

I have been asked to testify before the Texas Senate’s Economic Development Committee about our small business climate. I have my own observations from my clients but I would like input from other business owners and hope you will make sure I have the best information to give them about what we want and need.

I have put together a 10 question survey. Click here to take survey. This is your chance to be heard.

Thank you and please respond before Sept. 15. I will post what happens at the hearing so check back.

Special thanks to Jules Says and Julie Gomoll for helping me with the technology to do this. And I want to thank Will Newton, Executive Director of National Federation of Independent Business in Texas for asking me to do this and Senator Mike Jackson (District 11) for requesting this information for his committee.

Here’s to our success!

Filed Under: Business Management, Community Activism, Government Legislation, Research, Small Business Advocacy Tagged With: Business Owners, Hearing, Jules Says, National Federation of Independent Business, Senator Jackson, small business, Survey, Testify, Testimony, Texas, Texas Senate Economic Development Committee, Texas Senator Mike Jackson, Will Newton

Adequate Government Brings Neighbors & Businesses Together

July 31, 2010 By Jan Triplett 2 Comments

There must be a better way to bring neighbors and businesses together. And, I went tonight to see if I could find someone to lead the way and what an adequate government could do.

Former Houston Mayor Bill White is running for TX Governor.

Former Houston Mayor Bill White is running for TX Governor.

I was invited by Bijoy Goswami of Bootstrap Austin to attend an event sponsored by the Entrepreneurs’ Organization (EO) in Austin that was billed as an “Intimate Conversation with Bill White”. Bill White, former mayor of Houston, is running against Rick Perry for Texas Governor this fall. It turns out that White is an honorary EO member.

It was intimate as promised. I was about two feet away from the man who started by saying that he was pleased to be here for this “job interview” which brought some chuckles. In his prepared remarks, he said if he were “hired”, he would run the state like a customer-centered business. He would focus on what people want, not what the state wanted to “sell”. Sounds pretty good.

When Q&A time came, I asked Mayor White a question about how he viewed the state’s role in something that is near and dear to my heart: the role of government especially in hard economic times when there are tough decisions to be made. [Read more…]

Filed Under: Small Business Advocacy Tagged With: 40K foot view, ADA, Allandale Neighborhood Association, Americans with Disabilities Act, Austin, Austin-bashing, Bijoy Goswami, Bootstrap Austin, business recruitment, Business Retention, Economic Development, Entrepreneurs' Organization, Faciiitator, George W. Bush, Governor Ann Richards, Governor Rick Perry, Governor's Business Leaders Network, Governor's Office on People with Disabilties, governor's race, Governor's race in Texas, Mayor Bill White, Mediator, ombudsman, Property Rights, Responsible Growth for Northcross, role of government, small business, small business activist, Texas, Virginia Roberts, Voting

Why Go for Platinum Profile Customers™

March 2, 2010 By Jan Triplett Leave a Comment

Proud to be green. Here’s my paperless slide presentation, “Does Your Business Need Glasses”,  from RISE Austin 2010. It presents what we believe is a better way to get better sales by using niche marketing that focuses on Platinum Profile Customers™. The goal of this system is to  make positioning, pricing, and sales procedures more approachable for independent businesses.

The slide presentation also includes details on the Business Success Center’s sales process that all customers go through, the “Buyer’s Purchasing Continuum™”. The Continuum starts with their decision to look for something to meet their needs and desires.  After a few steps, they buy. But, it doesn’t end there. The last step occurs after they buy when they either rejoice about their decision or experience buyer’s remorse. Knowing exactly how your Platinum Profile Customers™ do this allows you to focus your sales and marketing efforts.

Small business owners and entrepreneurs will want to follow the prioritized action items suggested. These will help avoid mistakes and expand sales opportunities. This is primarily of value to those already in business although it has ideas that startups can incorporate.

Using these ideas results in:

  • Better sales and lower costs
  • Collateral is more effective
  • Shorter sales cycle [Read more…]

Filed Under: Growth Readiness Tagged With: Business Success Center, buyer's remorse, close, customer profile, customer purchasing process, entrepreneur, Focus, independent business, initial contact, Low Hanging Fruit Customers, LTV Lifetime Value, merchandising, Most Lucrative Clients, most responsive, niche markets, Platinum Profile™ Customer, pre-qualifiying, Pricing, retention, sales process, small business, vision

7 Small Business Recommendations to the President & Congress

January 29, 2010 By Jan Triplett 6 Comments

2577.presidential_2D00_sealMr. President, as a small business owner for over 25 years it was very encouraging to hear you acknowledge some of our contributions to the economy.

According to the Small Business Administration  (SBA) Office of Advocacy, small businesses have been responsible for all the net new jobs since the 1970’s. We are the ones that hire and train most first time job seekers or retrain returning workers.

We are also credited with inventing: the airplane, audio tape recorder, fiber optic examining equipment, heart valve, optical scanner, Pacemaker®, personal computer, soft contact lenses and the one thing none of us can live without, the lowly zipper. SBA research indicates that small businesses produce 13 to 14 times more patents per employee than large firms. My own father was one of those inventors. [Read more…]

Filed Under: Business Management, Government Legislation, Research, Small Business Advocacy Tagged With: community, Congressional Summit on Small Business, disability, diversity, healthcare, healthcare coalitions, impact statement, Joint Training Partnership Act, Office of Advocacy, part-time entrepreneur, patents, President Obama, regulatory compliance costs, retrainng, SBA, small business, small business contributions, small business inventions, State of the Union Address 2010, subsidize jobs, Texas, value systems, Vernon's Civil Statutes, White House Conference on Small Business

Podcast: State of Texas Business Today

January 26, 2010 By Jan Triplett Leave a Comment

The Texas Tribune talks to small businesses.

The Texas Tribune talks to small businesses.

Podcast with Jan Triplett, one of the Texans giving their perspective on the State of the State

How are we doing? Since there is no legislature in session, the Governor will not give a state of the state address this January. So Ben Philpott of KUT radio (90.5FM) and the Texas Tribune asked some of us who are living through it to give our perceptions.

The interview, entitled “Their State of the State”,  is worth a listen. You’ll hear what I, the Comptroller’s representative R J Desilva, and others have to say about how well Texas business is doing. [Read more…]

Filed Under: Business Management, Financials, Research, Sales, Small Business Advocacy Tagged With: Austin, Business Management, Central Texas, downturn, economy, small business, taxes, Texas

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Upcoming Events

BSC Success EVENTS to help you succeed and grow.

BSC's Global Success Forum™ RSVP & Info
Direct Link or dial in: United States: +1 (312) 757-3121
Access Code: 685-053-101

(Forums are held on the 1st Thursday of the month, 11am Central with a focus session led by a mentor expert in that issue and lots of time for other attendees to talk about their business, comment, and share their expertise.)

• April 6 2nd Quarter BSC Lean® Success Forum™, 11am Central.
You suggest and choose the business topics. Dave Nave, Dave Nave & Associates, and Jan Triplett, CEO, BSC lead the open discussion with ideas, feedback, and examples from all attendees and make connections.
Bring your topics or send them to Dave in advance to dave@davenave.com.

Please RSVP NOW at https://bit.ly/BSCForum" or https://www.eventbrite.com/e/bscs-business-success-global-forum-online-tickets-100809251184 or just come. We'll fit you in.

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• April 13 BSC Wisdom Wed Webinar and Work Session: Success Management Series — Operations Systems, Compliance and Costs 11am https://bit.ly/WisdomWebinarSuccessMgmtGuideSeries"

This is always a mentoring and work session with input from attendees. RSVP to get the recording and transcript even if you don't attend.

Webinar and Work session leader: Jan Triplett, Ph.D., CBTAC, and CEO of BSC, author, entrepreneur, advocate, speaker, and inventor.

The purpose of each BSC Wisdom webinar and practical work session is to focus on shared experiences and expertise. Walk away with ideas and connections.

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Be sure to check out our five blogs with posts to help you grow!
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