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Brainstorming on Firing a Customer
September 11, 2018 @ 7:00 pm - 8:00 pmFree
It happens. Sometimes you get the wrong client. Some of them turn out to be like “Radio Active Waste” (RAW) for your business. Or, maybe you just can’t help them without it costing too much on your part. You decide it just isn’t worth it and it doesn’t make good business sense. Now, what do you do about it?
Let’s talk about why, when and how to fire these “RAW” customers. It’s not anyone’s favorite thing to do but you and they really will be better off if you go separate ways. Planning ahead will make this unpleasant, but sometimes crucial, task much easier. There really are some best practices you can use. You might even be able to save the relationship and take them back when it can be win-win for you both or keep them as customers but with a better understanding. Bring your experiences, questions and concerns.
Meetup Facilitator & Presenter: Jan Triplett, Ph.D., CEO Business Success Center & PMAT™ Founder/Leader
About the presenter: Jan Triplett, Ph.D. CEO of the Business Success Center, has spent over twenty years mentoring and providing growth strategy to clients. Having started as a full service advertising and marketing company, she knows first hand the hard decision owners face when deliberately losing a client. Sometimes she has had to advise clients and even intervene when they had the wrong customers and sometimes abandoning a lead or not contacting a prospect is the best thing to do. Come decide for yourself.
The discussion will be lively and full of ideas from Dr. Triplett and other participants who share their insights.
•••••The building locks at 7pm. Please arrive a little before 7pm or you will not be able to gain entrance•••••